Refund Policy

DRAFT: placeholder text so the pages exist. Have a lawyer review and replace this before launch, especially the consumer-law, liability and privacy sections.

Your payment is held by DARCYCO. Each brand is paid only after you confirm its items arrived, or automatically a set number of days after it ships if you haven't raised an issue.

When you can get a refund

• Your order never arrives.
• The item is materially different from its description.
• The item is faulty, damaged or not genuine.
• The brand doesn't ship within the expected time.

How to ask

Open the order and tap "Something's wrong" before you confirm delivery. The brand's payment stays held while we review. Refunds go back to your original payment method; we may ask you to return the item.

Change of mind

Each brand sets its own change-of-mind policy, shown under Returns on its product pages.

Your rights under the Australian Consumer Law are not affected.

Questions about a refund: market@darcyco.com.au.